Make sure the Do Not Disturb setting is turned off.
Fitbit Luxe: From your watch face, swipe down. Make sure Do Not Disturb mode is turned off on your Fitbit device. This may cause interference that prevents notifications from appearing on your Fitbit tracker. Make sure you don’t have another Bluetooth device connected to your smartphone. If your tracker and mobile device are too far away from one another, you won’t receive notifications, or they may be delayed. As mentioned, Fitbit trackers connect to smartphones via Bluetooth, so you’ll need to make sure you’re in range to stay connected. Make sure you’re within 20 feet of your mobile device. From there, you can turn on/off call, text, and app notifications. Open the app on your smartphone, tap your profile icon, then tap your device. First, make sure you have notifications enabled in the Fitbit app. If all else fails, try uninstalling and reinstalling the Fitbit app. You can also turn off the Bluetooth toggle by tapping the icon in your quick settings panel. From your mobile device, head to Settings>Bluetooth, then turn the Bluetooth toggle off then on. Try turning Bluetooth off and on again. Alternatively, you can press and hold the Fitbit app icon on your home screen and release it when you feel a vibration. From your mobile device, head to Settings>Apps & notifications>See all apps>Fitbit>Force Stop. You may need to force quit the Fitbit app. Once you’re there, turn on the Location toggle at the top of your screen. To do so, head to your phone’s Settings menu, then select L ocation. In addition, your phone’s location services need to be turned on to scan for Bluetooth devices. To do so, head to your phone’s Settings menu, select Apps & notifications, select Permission manager, select Location, select Fitbit, then make sure the Allow all the time option is selected. If your smartphone is running Android 6.0 Marshmallow or later (it probably is), you may need to manually grant the Fitbit app permission to scan for Bluetooth devices. 
You can then pair your Fitbit device with your Fitbit account.
Open the Fitbit app, select your account photo, select your tracker, then tap the trash icon in the top-right corner.
Try removing and re-adding your Fitbit device from your Fitbit account. You’ll also need to make sure your phone has Bluetooth turned on ( Settings>Bluetooth>On) and that you’re only trying to connect your Fitbit to one Bluetooth-enabled phone or tablet. Make sure the Fitbit app is installed on your phone.
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